Shipping policy
Shipping Policy
Thank you for shopping with R.LEWIS. We aim to process and ship all orders as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–2 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day. During promotional periods, holidays, product launches, or other periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and selected shipping method.
Any available promotional or free-shipping offers will be reflected at checkout.
Delivery Times
Estimated delivery times are provided during checkout and begin once your order has been shipped.
Delivery times are estimates only and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances outside of our control.
R.LEWIS is not responsible for carrier delays after a package has been transferred to the shipping carrier.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or building management where applicable.
If your package is still missing, please contact us so we can assist you with the carrier.
R.LEWIS is not responsible for packages that are lost or stolen after confirmed delivery, although we will make reasonable efforts to assist with carrier inquiries.
Damaged Shipments
If your order arrives damaged, please contact us promptly and include your order number along with photographs of the package and affected merchandise.
We will review the issue and assist you with the appropriate next steps.
International Shipping
International shipping availability, rates, and delivery estimates will be displayed at checkout when available.
Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping charge unless specifically stated at checkout.
Contact Us
If you have any questions regarding your shipment or order, please contact R.LEWIS customer service at info@rlewis-us.com.